Renters are not eligible for refunds in the following cases:
- No Shows: A "No Show" is defined as failure to arrive within the business hours and the scheduled pick-up time of your rental start date, if any has been set. Business hours can be found on each vehicle profile. A “No Show” will result in your reservation being cancelled and does not entitle you to a refund. If you wish to rebook, there is no guarantee that your originally quoted rate will be available.
- Failure to provide proper documentation upon pick-up: Pick-up instructions are clearly indicated in your reservation confirmation email and in our Terms of Service which you need to accept before completing your booking. If you fail to bring your original government issued driver's license and a credit card under your name, you will not be able to leave with the vehicle you booked and will not be eligible to a refund. In the event that you are unable to use your own credit card to authorize the security deposit, your reservation will be cancelled and you will not be eligible to a refund.
- Cancellation requests: 24 hours after you have received a confirmation email for your reservation, your reservation becomes no longer eligible for modifications, cancellations, and refunds.
All refund inquiries due to technical or mechanical issues must be made immediately upon noticing the issue, with proper documentation provided, directly to CarHopper by emailing firstname.lastname@example.org . All refunds or partial refunds must be solely authorized and approved by CarHopper, in written, prior to being issued. Refund or partial refund arrangements made between the renter and the Affiliate without the written approval of CarHopper will not entitle the renter to any refund.