What should a JetSmarter Member or concierge do in case of a vehicle change request?

If you are a JetSmarter member and you would like to change your existing reservation to a new vehicle, please first reach out to your dedicated JetSmarter concierge to inform them of your desired changes. They will follow-up with CarHopper to coordinate the next best options for your reservation modification.

If you are a JetSmarter concierge, please reach out to your JetSmarter Account Manager at CarHopper with as many details as possible regarding the modification. Please note that every requested modification will require a written confirmation from CarHopper before going into effect. If the modification cannot be accommodated and the customer wishes to cancel the existing reservation, neither they nor JetSmarter will be eligible for a refund.