If you are a JetSmarter member and your flight has been cancelled, please first reach out to your dedicated JetSmarter concierge to inform them of the changes.
If you are a JetSmarter concierge, please reach out to your JetSmarter Account Manager at CarHopper. Please note that any CarHopper reservation is subject to CarHopper's Terms of Service, and CarHopper's Cancellation policy.
- “Pending reservations" meaning reservations that have yet to be confirmed, may be cancelled at any time prior to receiving the reservation confirmation email.
- “Active reservations" meaning reservations that have already been confirmed (confirmation email sent) may be cancelled within 24 hours of booking and 72 hours prior to the reservation start date. Cancellations outside of the aforementioned guidelines will not entitle the customer to a refund.